A step-by-step guide to cashing out your winnings at the online casino

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Cashier » Cashing Out Policy

Cashing Out Policy

How do I withdraw my winnings from my Lady's Casino account?

When you submit a withdrawal request, its status is labeled as "waiting", which means that your request has been accepted by Lady's Casino and that we are processing it.

All withdrawal requests are processed within four (4) business days after the date of the request.

During this time you can cancel your withdrawal request and return these funds into your Lady's Casino Account. By canceling your withdrawal request, your account is credited back and you can play, without having to submit a new deposit.

Please note that:
The withdrawal-processing period is different for VIP Players.
Click here for more information about Lady's Casino VIP Club.
Please note that:
Players will be allowed to withdraw not more than $10,000 (or the equivalent amount in EURO or GBP currency) per month. If the amount to be withdrawn is superior to $10,000 (or the equivalent amount in EURO or GBP currency) the remaining discrepancy will be placed back to the player's account, for the player to withdraw one month later.

According to Lady's Casino withdrawal policy, the requested withdrawal amount will be refunded back to your method of original Deposit, up to your Casino Deposit Balance*.

The remaining sum, if any, will be sent to you via Wire Transfer, Bank Draft express or Bank Draft (whichever is more convenient for you), or via Firepay, MoneyBookers, Neteller or Citadel if you have used these methods in the past.

The minimum amount for a Wire Transfer Cash Out is 500 €/£/$, and 5 €/£/$ for a Bank Draft Cash Out. If you have requested to withdraw a lower amount, we will not be able to process your request and the funds will be added to your Casino account.

*Casino Deposit Balance is composed of the total deposits made using specific deposit methods less previous Cash Outs and/or refunds.

Due to MasterCard's and Visa's regulations we are not permitted to return funds to your MasterCard or Visa Credit Cards. Therefore, deposits made using MasterCard or Visa Credit Cards will not be counted in your Casino Deposit Balance. Cash Outs will be returned via Wire Transfer, Bank Draft express or Bank Draft (which is more convenient for you), or via Firepay, MoneyBookers, Neteller or Citadel if you have used these methods in the past.

If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared. If your Citadel deposit/s is returned (declined), your withdrawal will be declined and your winnings voided.

You can receive this bonus only if you didn't make any withdrawal or you don't have any withdrawal request in pending.

How do I withdraw winnings from my Lady's Casino account?

To cash out money from your Lady's Casino account, click on the "CASHIER" button in the lobby.
Click on "Withdraw".
Choose one of the cash out options at the Cashier.
Fill in the required information.

How Long does it take to process my withdrawal?

 "Pending Withdrawal"ProcessingDeliveringTotal time
Bank Draft4 days1 day7-21 days12-25 days
*Bank Draft Express4 days1 day5 days10 days
**Wire Transfer4 days1 day5 days10 days
Neteller4 days1 day24 hoursup to 6 days
Firepay4 days1 day4 days9-12 days
Moneybookers4 days1 day4 days9-12 days

* Carries a fee of 35 €/£/$
** Requires a minimum withdrawal of 500 €/£/$
  • Please note that:
    All days here are business days (Not including Weekends and Holidays), and that there is a different time frame for VIP's.

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